The new app (or online portal) may occasionally encounter an error. This can sometimes be easily resolved by fully closing the app and restarting it.
If this does not resolve the issue, we kindly ask you to contact marketing@hodlgroup.com so we can look into your specific situation. In this email, please let us know the email address you used to create your account and whether you are using the Apple app, Android app, or web portal. If you have a screenshot or more information about the error, please share it with us. For example, let us know if the error occurs under specific circumstances, and whether it happens always or only sometimes.