In case you are a client and user of the former portal, this issue is often caused by the old portal login credentials not working in the new environment. In this case, we kindly ask you to create a new account with the email address where you receive our newsletters. To do so, select "Need an account? Sign up" on the login screen. Then, follow the steps by entering your email address, name, and password. You will then receive a verification code by email to complete your registration. With these login credentials, you will be able to log in again in the future.
If the above solution does not resolve the issue, please contact us at marketing@hodlgroup.com, and we can look into your specific situation. In this email, please let us know the email address you used to create your account and whether you are (or wish to be) using the Apple app, Android app, or web portal.