If you're a participant in one of the Hodl funds and still receive the message that you don't have a portfolio with us, there could be several reasons for this, such as:
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The email address you’re using is not recognized by us
Your portfolio is linked to a specific email address in our system, which is also the email address you use to receive our communications, such as newsletters. If you’ve created an account with a different email address, we won’t be able to link it to your portfolio. In this case, please create a new account using the email address on which you receive our communications.If you’ve already done this and are still experiencing issues, please contact us at marketing@hodlgroup.com, and we’ll review your situation. Please include the email address you used to create the account and specify whether you're using the Apple app, Android app, or the web portal.
- You created an anonymous account with Apple
When creating a new account with Apple, you can choose to hide your email address. If you selected this option, we can no longer see your email address and cannot link it to the account we have on file. This can be easily fixed by creating a new account using the email address we have on file. If you prefer to use Apple login, please send an email to marketing@hodlgroup.com with your request. In this email, please provide your name and the email address found on your Profile page under 'Logout,' which should end in privaterelay.appleid.com.
- Other reasons
If none of the above reasons apply, we would be happy to assist you further to find a solution. Please contact us by email at marketing@hodlgroup.com. Let us know the email address you used to create the account and whether you’re using the Apple app, Android app, or the web portal.
If the above solutions don’t resolve the issue, please get in touch with us via marketing@hodlgroup.com.